{"id":3486,"date":"2020-11-20T09:07:37","date_gmt":"2020-11-20T09:07:37","guid":{"rendered":"http:\/\/www.harmonihomes.com\/cy\/?p=3486"},"modified":"2021-08-31T11:17:24","modified_gmt":"2021-08-31T10:17:24","slug":"safeguarding-in-action-a-neighbourhood-officers-story","status":"publish","type":"post","link":"https:\/\/www.harmonihomes.com\/cy\/blog\/safeguarding-in-action-a-neighbourhood-officers-story\/","title":{"rendered":"Safeguarding in action \u2013 A Neighbourhood Officer\u2019s story"},"content":{"rendered":"<h5><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-medium wp-image-3487\" src=\"http:\/\/www.harmonihomes.com\/cy\/wp-content\/uploads\/sites\/13\/2020\/11\/Safeguarding-in-action-Neighbourhood-image-300x281.jpg\" alt=\"An older woman's hands\" width=\"300\" height=\"281\" srcset=\"https:\/\/www.harmonihomes.com\/cy\/wp-content\/uploads\/sites\/14\/2020\/11\/Safeguarding-in-action-Neighbourhood-image-300x281.jpg 300w, https:\/\/www.harmonihomes.com\/cy\/wp-content\/uploads\/sites\/14\/2020\/11\/Safeguarding-in-action-Neighbourhood-image.jpg 357w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/h5>\n<h5><strong>United Welsh\u2019s Neighbourhood team provides a housing management service to over 4,000 tenants; working with people to maintain their homes and to improve their quality of life.<\/strong><\/h5>\n<p><strong>This often gives Neighbourhood Officers (sometimes known as Housing Officers) a unique insight into the challenges people face, placing them in the important role of acting on concerns to protect a person\u2019s safety.<\/strong><\/p>\n<p><strong>Help and intervention by a Neighbourhood Officer can be life changing. The following is a story from one of our Neighbourhood Officer\u2019s to support someone experiencing elder abuse, financial control and self-neglect.<\/strong><\/p>\n<p><strong>To protect the identities of those involved, names have been changed and geographical and date information has been omitted.<\/strong><\/p>\n<blockquote><p>\u201cSandra is a pensioner who lived with her adult son Robert.<\/p>\n<p>\u201cRobert took responsibility for household admin such as paying bills and getting gas and electric credit on the meters. He was also a drug user, which cost the household money.<\/p>\n<p>\u201cSandra came to my attention after Celtic Horizons, United Welsh\u2019s repairs and maintenance subsidiary, made several unsuccessful attempts to visit her home for an annual gas safety check.<\/p><\/blockquote>\n<p>\u201cInitially, I was able to catch Robert at home a few times. He explained that his mum Sandra wouldn\u2019t remember appointments and didn\u2019t read, so the letters she had received about her gas safety check had been a waste of time.<\/p>\n<p>\u201cAfter more attempts to meet Sandra, I managed to catch her at home one day to talk about her gas.<\/p>\n<p>\u201cShe told me she slept on the sofa and didn\u2019t use the upstairs. The living room was full of refuse and mess from an old family pet. There were two sofas which were in a poor state &#8211; Sandra said that she slept on one and Robert slept on the other.<\/p>\n<p>\u201cA bucket in the hall was being used as a toilet, as Sandra said the toilet had become blocked upstairs and she didn\u2019t know what was happening with it, as Robert arranges the household.<\/p>\n<p>\u201cSandra also told me that she can\u2019t read and has depression, diabetes, memory issues and epilepsy.<\/p>\n<blockquote><p>\u201cThese conversations made me concerned about Sandra; her living conditions and the impact it was having on her wellbeing.<\/p>\n<p>\u201cI submitted a vulnerable adult report to social services but when they assessed Sandra over the telephone, she said she didn\u2019t need help. It transpired that Sandra was worried about getting Robert into trouble, which is understandable.<\/p>\n<p>\u201cAfter persevering, the Older Persons team met with Sandra and I, where they completed an assessment of the property conditions and agreed to support Sandra.<\/p><\/blockquote>\n<p>\u201cAt this time, I was meeting with Sandra at the same day and time every week to take her to her GP \u2013 her GP hadn\u2019t seen her for a few years and were concerned that her medication needed a review, as well as her diabetes.<\/p>\n<p>\u201cWhen the Older Persons team within social services became involved, they allocated Sandra a support worker and together, we made efforts to rehome Sandra into a temporary placement to assess her for independent living,<\/p>\n<p>\u201cHere, she flourished! Her flat was clean and tidy; she looked after herself and reconnected with friends from years gone by who lived in the same apartment block as her temporary home.<\/p>\n<blockquote><p>\u201cDespite living in a new place, the support she received helped her to orientate herself. I found it particularly warming that moving helped Sandra to gain financial control of her income again.<\/p>\n<p>\u201cSadly, her son had been controlling her finances and taking out loans in her name. He also failed to apply for her Disability Living Allowance. United Welsh\u2019s Money Advice team arranged this and successfully had it backdated.<\/p><\/blockquote>\n<p>\u201cThis meant Sandra finally had money of her own. She cried when she showed me a brand-new coat she had bought.<\/p>\n<p>\u201cAfter social services completed their assessments, I helped Sandra to move to her own apartment with United Welsh. It was near her temporary flat so she was able to keep her new network of friends in the town she had become familiar with.<\/p>\n<p>\u201cMy last contact with Sandra was to take her to visit her sister, and now she is back in touch with her family ready for Christmas.<\/p>\n<blockquote><p>\u201cYou don\u2019t always know what will happen when you visit someone, but I\u2019m so glad that in this case, a visit about a gas safety check became a lifeline of support for Sandra. Good multi-agency working has helped her to gain her independence and live well again.\u201d<\/p><\/blockquote>\n<p><strong>If you have concerns for the wellbeing of a United Welsh tenant, please get in touch\u00a0<\/strong><a href=\"https:\/\/www.unitedwelsh.com\/contact\/\"><strong>here<\/strong><\/a><strong>.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>United Welsh\u2019s Neighbourhood team provides a housing management service to over 4,000 tenants; working with people to maintain their homes and to improve their quality of life. This often gives Neighbourhood Officers (sometimes known as Housing Officers) a unique insight into the challenges people face, placing them in the important role of acting on concerns [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3486","post","type-post","status-publish","format-standard","hentry","category-tenant-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Safeguarding in action \u2013 A Neighbourhood Officer\u2019s story - Harmoni Homes CY<\/title>\n<meta name=\"description\" content=\"United Welsh\u2019s Neighbourhood team provide a housing management service to over 4,000 tenants; working with people to maintain their homes and to improve their quality of life. This often gives Neighbourhood Officers (sometimes known as Housing Officers) a unique insight into the challenges people face, placing them in the important role of acting on concerns to protect a person\u2019s safety.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.harmonihomes.com\/cy\/blog\/safeguarding-in-action-a-neighbourhood-officers-story\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Safeguarding in action \u2013 A Neighbourhood Officer\u2019s story - Harmoni Homes CY\" \/>\n<meta property=\"og:description\" content=\"United Welsh\u2019s Neighbourhood team provide a housing management service to over 4,000 tenants; working with people to maintain their homes and to improve their quality of life. 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