12 Jan 2021
We are now resuming delivery of some routine repairs.
The team at Celtic Horizons will complete a thorough risk assessment and consultation with tenants before any work is started, and if it is considered safe to do so, the repair will be booked.
However, as we continue to work through outstanding repairs and source materials that are taking longer than usual to obtain, new bookings for non-essential repairs may need to wait a little longer than normal.
We really appreciate your patience at this challenging time and thank you for working with us.
Larger planned maintenance work inside homes such as kitchen and bathroom installations continue to be postponed.
Work inside empty homes and work that can be carried out safely outdoors (such as outside property maintenance and grounds work) will continue.
Safety checks such as gas servicing and electrical checks will also continue to keep you safe at home.
Please be reassured that any work carried out will be done so with precautions in place for you, our communities and the Celtic Horizons team, and in line with Welsh Government guidance.
To find out more about the safety precautions Celtic Horizons will follow to stay Covid-safe, please watch our safety film:
In addition to undertaking risk assessments before booking appointments and to ensure that we continue to deliver repairs safely, we will:
Please regularly check our website and social media for the latest updates about our service during lockdown.