Terms and Conditions

This website is owned and managed by United Welsh Group. By using the site you are accepting the following terms and conditions:

Linking to the United Welsh Group website

Please ask permission to link directly to pages on our site by contacting the Communications Team and explaining how and why you wish to use the material. Please include your name, organisation, telephone number and email address.

Linking by United Welsh Group to external sites

We are not responsible for the content or reliability of linked websites and listing should not be taken as an endorsement of any kind. We have no control over the availability of linked pages. However, please inform us of any broken links.


We will try and make our website available but we cannot guarantee uninterrupted access to it, or any of the sites it links to. We cannot accept responsibility for any damages which arise from the loss of use of this information.


We make every effort to virus check the information made available on this site. United Welsh Group will not accept responsibility for any loss or damage that may occur from use of information on this site or downloaded material.

We recommend users re-check all downloaded materials with their own virus checking software. United Welsh Group excludes all liability for contamination or damage caused by any virus or electronic transmission.


If you have a complaint about this site, its content or the use of information you have provided to us, please follow the steps within our complaints policy and procedure.


Whilst United Welsh Group makes every effort to keep this website up to date, we make no representations or warranties, either express or implied, as to its accuracy.

United Welsh and our subsidiaries, our suppliers and other parties involved in providing information on this site will not accept liability for any direct or indirect damages arising from its use.

United Welsh Group provides links to other websites as a service to our visitors, but we do not accept any responsibility for the content or suitability of these sites.


The material featured on this site is the copyright of United Welsh Group unless otherwise indicated. It may not be reproduced in any form unless authorisation is obtained from United Welsh Group Communications Team (email Dionne.jayne@unitedwelsh.com) . You may only download material for your personal use, private study, research or in-house use. You must not copy, distribute or publish any material from this website unless formal permission is obtained. You must not make any alterations or additions to information on this site.

Privacy Policy

Please read our approach to privacy and our privacy notices which set out how we use your data.

The personal information you provide to us will be processed fairly and lawfully. Any information you send us on our online forms is not secure, unless we explicitly express that it is on the page itself.

If you have any questions about how we treat our information please call 0330 159 6080.  By following the link you can read about our cookie privacy policy.

Your online account

Tenants and applicants that have registered with the tenant app will have their own unique reference number to access your online account.

Only you may use your online account. You must keep your account and password confidential and not authorise any other person or third party to access or use the service on your behalf. You are responsible for all activity that takes place with in your account.

If you suspect misuse of your account or if you suspect that your account password has been compromised, you must change your password immediately with the password reset service provided. You must never give this password out.

If you require any further information please email tellmemore@unitedwelsh.com or call 0330 159 6080.