The Celtic Horizons text messaging system has improved for tenants to have a better customer experience for home repairs and safety checks.
Now, if you book a repair, you will receive a web-link so that you can:
- Receive a text reminder about your repair appointment the night before and when the operative is on route
- Watch the operative’s location and route with an estimated time of arrival
- See the name and photo of the operative who is due to attend
- Message the operative to share useful information before they arrive
You can also:
- Add the appointment to your phone calendar
- Upload a photo of the repair for the operative to see in advance or afterwards in case of any issues
- Cancel your appointment if it no longer suits
Tenants can unsubscribe from the text message service at any time if you no longer want to receive messages.